Privacy Policy
Learn how we protect and handle your personal information in accordance with Malaysia PDPA 2010.
PDPA Compliant
Following Malaysia PDPA 2010 regulations
Secure Storage
Your data is encrypted and protected
Transparent Use
Clear disclosure of data usage
Personal Data Collection
We collect personal data when you intentionally provide it to us, such as when you contact us with inquiries, complete visa applications, or use our visa processing services.
Contact Information
- Full name
- Email address
- Phone number
- Residential address
Passport Details
- Passport number
- Date of birth
- Nationality
- Passport photo and data page
Travel Information
- Entry date and port of arrival
- Purpose of visit
- Accommodation details
Payment Details
- Credit card information
- Billing address
How We Use Your Information
We use your personal data in a manner consistent with this Privacy Policy:
- Processing your visa application with Malaysian Immigration authorities
- Communicating with you about your application status
- Responding to your inquiries and support requests
- Improving our services and user experience
- Complying with legal obligations and immigration requirements
Important: We will never sell, rent, or trade your personal information to third parties. Your data is only shared with authorized parties necessary for visa processing.
Security Measures
We implement robust security measures to protect your personal data:
Technical Security
- SSL/TLS encryption
- Secure server infrastructure
- Regular security audits
- Firewall protection
Operational Security
- Access controls
- Staff training
- Regular backups
- Incident response protocols
Your Rights
Under Malaysia PDPA 2010, you have the following rights:
Right to Access
Request access to your personal data and receive information about how it is processed.
Right to Correction
Request correction of inaccurate, incomplete, misleading or outdated personal data.
Right to Withdraw Consent
Withdraw your consent for processing at any time, subject to legal restrictions.
Contact Our Privacy Officer
For questions or to exercise your rights regarding your personal data:
Last Updated: December 2025
This policy is compliant with Malaysia Personal Data Protection Act (PDPA) 2010