Refund Policy
Please review our refund terms carefully before submitting your visa application. Processing begins immediately upon payment confirmation.
Refundable Situations
- • Duplicate payments due to system error
- • Application not yet submitted
- • Within 30 minutes of submission
Non-Refundable
- • Visa denial by Immigration
- • Already submitted to government
- • Choosing not to use approved visa
Important Notice
Once your application is submitted, processing begins immediately. Please ensure all information is correct before submission.
Detailed Refund Terms
MDAC (Malaysia Digital Arrival Card) - Non-Refundable
All MDAC application fees are 100% non-refundable under any circumstances.
MDAC applications are processed immediately upon payment confirmation and submitted directly to Malaysian immigration authorities. No refunds will be issued for any reason including:
- • Change of travel plans or cancellation
- • Application denial by immigration authorities
- • Duplicate applications
- • Incorrect information provided
- • Choosing not to travel to Malaysia
- • Any other reason whatsoever
⚠️ Please ensure all information is correct before submitting your MDAC application.
1. Immediate Processing
Once you submit your application, we begin the submission process immediately to Malaysia Immigration. Processing starts within minutes of payment confirmation.
2. Pre-Submission Cancellation
If your application has not been submitted to the government, you may request cancellation. A $40 Cancellation Fee will be deducted. Requests must be made within 30 minutes after submission.
3. Visa Denial - No Refund
No refunds for visa applications denied by Malaysia Immigration. Approval decisions are made solely by government officials.
4. Service Completion
Fees are non-refundable if you choose not to use your approved visa. Service is complete upon approval.
5. Duplicate Applications
If your passport exists in the system due to duplicate application with another agency, only Government Fees will be refunded.
6. Refund Processing Time
Approved refunds processed within 25 business days to the original payment method.
Request a Refund
If you're eligible for a refund, contact us with:
• Application reference number
• Full name as on passport
• Email address used for application
• Reason for refund request
• Supporting documentation
Last Updated: December